Code of Conduct

01Why this exists

This sets out how we behave and what we expect in return. It applies to everyone at Tacklestudioz — partners, employees and contractors — and to our conduct with clients, candidates, suppliers and the communities we take part in.

02How we work

• We tell clients the truth about progress, including when it is bad. Estimates are honest, and we flag slippage as soon as we see it rather than at the deadline.
• We do not overstate our experience, our team size, or work we did not do.
• We decline work we are not competent to deliver, and we say so plainly rather than learning at a client’s expense.
• We keep client information confidential, and we do not use one client’s material for another.

03How we treat people

We expect professional, courteous conduct in every interaction. Harassment, discrimination and bullying are not tolerated, in any form, from anyone — including clients.

• No discrimination on the basis of caste, religion, gender, sexual orientation, disability, age, ethnicity, language or region.
• No sexual harassment, unwanted attention, or comments about a person’s appearance or private life.
• No intimidation, sustained hostility, or deliberate humiliation, in meetings or in writing.
• Disagreement about the work is welcome and expected. Contempt for the person is not.

04Integrity

• We do not offer or accept bribes, kickbacks or improper inducements.
• We disclose conflicts of interest — including work for a client’s direct competitor — before an engagement begins.
• We respect intellectual property. We use licensed software, honour open-source licences, and do not present others’ work as our own.
• We keep accurate records, and we invoice for work actually done.

05Security and data

We handle client systems and personal data with care: least-privilege access, credentials kept out of source control, and prompt disclosure if something goes wrong. Our handling of personal data is described in the Privacy Policy.

06Raising a concern

If someone at Tacklestudioz falls short of this, tell us. Write to hello@tacklestudioz.tech with what happened. We will acknowledge within 5 business days.

Reports are handled confidentially, and shared only with those who need to act on them. We will not retaliate against anyone who raises a concern in good faith, and we treat retaliation itself as a breach of this code.

Where a report concerns sexual harassment at the workplace, it is dealt with under the process required by the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013.

07Consequences

Breaches are addressed proportionately — from a conversation, through formal warning, to ending an employment or contractor relationship. Where a client or supplier breaches it, we may end the engagement.